How can we help?
We are glad you are here. Search the answers below, or write to us — a real person reads every message, and we aim to reply within one business day.
Email: support@unstuck-faith.com
21 answers across 12 topics
Getting started
How do I begin?
Download Unstuck Faith, open it, and tap Begin Your Walk. The app greets you, asks a few gentle questions about where you are, and prepares your first daily path. The whole beginning takes a couple of minutes.
Do I need an account to use the app?
You can begin without one. Creating an account lets your journals, prayers, and progress sync safely so they are not lost if you change or lose your phone.
How much time does a day take?
A typical day is fifteen to twenty unhurried minutes spread across morning, midday, and evening. There is no minimum. A single verse still counts as showing up.
Account & sign-in
I can’t sign in. What should I try?
Check that your email address is typed correctly, then use the password reset link on the sign-in screen. If a reset email does not arrive within a few minutes, look in your spam folder. Still stuck? Contact us with the form below.
How do I change my email or password?
Both can be changed in the app under Settings. You will confirm the change from your current email address.
Daily Journey
What happens if I miss a day?
Nothing bad. There are no streaks to lose and no penalties. When you return, the app welcomes you and offers one small step to begin again. Grace first, always.
Can I change my daily rhythm or focus?
Yes. The journey adapts to your season and pace, and you can adjust reminder times, practice length, and focus from the app’s settings.
Bible & Understand
What is Understand / Simple English?
A clear, approachable explanation of the passage you are reading: what was happening, the key idea, and what it may mean for your life. It supports Scripture reading; it never replaces Scripture itself.
Can I highlight and save verses?
Yes. Save, highlight, and return to verses from your Library, organized by the themes you choose — peace, hope, courage, and more.
Prayer & Journal
Who can see my prayers and journal entries?
You. There are no public profiles, no sharing by default, and no comparison with other people. Private reflections stay private — see our Privacy Policy for exactly how they are handled.
Can I export or keep my journal?
Your entries remain available in the app for as long as you keep your account. If you need a copy of your data, contact us and we will help.
Guide
What is the Guide?
A gentle, biblically grounded conversation for the moments you need somewhere to bring what you are carrying. It listens, offers relevant Scripture, and points you back to prayer. It is not a pastor, therapist, or emergency service — and it will tell you so when a question needs a real person.
Notifications
How do I change or silence reminders?
In the app, open Settings → Notifications to choose when — and whether — you are invited back. You can also manage permissions in your phone’s system settings.
Premium & billing
How do I cancel my subscription?
Subscriptions are billed by Apple or Google, so cancellation happens in your store settings: on iPhone, Settings → your name → Subscriptions; on Android, Play Store → profile → Payments & subscriptions. Deleting the app does not cancel a subscription.
How do I get a refund?
Refunds are handled by the store where you purchased — Apple or Google — under their policies. Our Subscription Terms page links to both request processes.
How do I restore a purchase on a new phone?
Sign in with the same Apple ID or Google account you purchased with, then choose Restore Purchases in the app’s subscription settings.
Privacy & data
Do you sell my data?
No. We do not sell personal data, share it for targeted advertising, or show ads. The Privacy Policy describes everything we do — and everything we deliberately do not.
Account deletion
How do I delete my account?
In the app: Settings → Privacy → Delete account. Or visit our Account Deletion page for the web request path. Deleting your account does not cancel an active subscription — cancel through Apple or Google first.
Accessibility
Does the app work with screen readers and larger text?
We build toward accessibility standards across the app and this website, including screen-reader labels, text scaling, and reduced motion. If something falls short for you, please tell us — it gets fixed faster when we know.
Troubleshooting
The app is crashing or behaving oddly.
Try the classics first: close and reopen the app, then restart your phone, then check for an update in your app store. If it persists, send us the form below with your device model and what you were doing when it happened.
My content is not syncing between devices.
Make sure you are signed in to the same account on both devices and have a network connection. Pull down to refresh on the main screen. If content is still missing, contact us right away — do not delete and reinstall first.
Contact support
Tell us what happened and where. The more specific you can be, the faster we can help.
Looking for something else? Account deletion · Privacy Policy · Subscription Terms · Accessibility