How can we help?
We are glad you are here. Search the answers below, or write to us — a real person reads every message, and we aim to reply within one business day.
Email: support@unstuck-faith.com
21 answers across 12 topics
Getting started
How do I begin?
Unstuck Faith is coming to Android first, on Google Play (iPhone later). Open the app, tap Begin Your Walk, sign in with email or Google, and answer a few gentle questions. Then open Today: read it, understand it, carry it.
Do I need an account to use the app?
Yes. Sign in with your email or with Google. Your account keeps your journal, prayers, and progress synced safely, so they are not lost if you change or lose your phone.
How much time does a day take?
A typical day is fifteen to twenty unhurried minutes spread across morning, midday, and evening. There is no minimum. A single verse still counts as showing up.
Account & sign-in
I can’t sign in. What should I try?
If you signed up with Google, use Continue with Google. Otherwise, check that your email address is typed correctly, then use the password reset link on the sign-in screen. If a reset email does not arrive within a few minutes, look in your spam folder. Still stuck? Contact us with the form below.
How do I change my email or password?
To reset your password, use Forgot password on the sign-in screen. To change the email on your account, contact us with the form below.
Daily Journey
What happens if I miss a day?
Nothing bad. There are no streaks to lose and no penalties. When you return, the app welcomes you and offers one small step to begin again. Grace first, always.
Can I change my daily rhythm or focus?
Yes. You can change reminder times in Me › Notifications, and start from whatever you need today on the Feeling tab.
Bible & Understand
What is Understand?
A plain-English explanation of the passage you are reading, in three cards: What’s happening, What it means, and Why it matters to you. It is generated on demand by AI under a strict editorial spec, with reviewed answers. Free includes 2 a day; Premium includes 10. Tap Listen to hear it read aloud. It supports Scripture reading; it never replaces Scripture itself.
Can I highlight and save verses?
Yes. Save, highlight, and return to verses from your Library, organized by the themes you choose — peace, hope, courage, and more.
Prayer & Journal
Who can see my prayers and journal entries?
You. There are no public profiles, no sharing by default, and no comparison with other people. Private reflections stay private — see our Privacy Policy for exactly how they are handled.
Can I export or keep my journal?
Your entries remain available in the app for as long as you keep your account. For a copy, open Me › Export your data.
Feeling
What is the Feeling tab?
A place to start from how you are — peace, anxiety, guidance, hope, grief, and more. Choose what you need and you are led to Scripture and a prayer for that moment. It is not a pastor, therapist, or emergency service.
Notifications
How do I change or silence reminders?
In the app, open Me › Notifications to choose when — and whether — you are invited back. You can also manage permissions in your phone’s system settings.
Premium & billing
How do I cancel my subscription?
Subscriptions are billed by Google Play, so cancel there: Play Store → profile → Payments & subscriptions → Subscriptions. Deleting the app does not cancel a subscription.
How do I get a refund?
Refunds are handled by Google Play under its policies. Our Subscription Terms page links to the request process.
How do I restore a purchase on a new phone?
Sign in to Google Play with the account you purchased with, then open the Me tab in the app and tap Restore Purchases.
Privacy & data
Do you sell my data?
No. We do not sell personal data, share it for targeted advertising, or show ads. The Privacy Policy describes everything we do — and everything we deliberately do not.
Account deletion
How do I delete my account?
In the app, open the Me tab, scroll to the bottom, and tap Delete Account, then Delete my account permanently. Or visit our Account Deletion page. Deleting your account does not cancel an active subscription — cancel in Google Play first.
Accessibility
Does the app work with screen readers and larger text?
We build toward accessibility standards across the app and this website, including screen-reader labels, text scaling, and reduced motion. If something falls short for you, please tell us — it gets fixed faster when we know.
Troubleshooting
The app is crashing or behaving oddly.
Try the classics first: close and reopen the app, then restart your phone, then check for an update in Google Play. If it persists, send us the form below with your device model and what you were doing when it happened.
My content is not syncing between devices.
Make sure you are signed in to the same account on both devices and have a network connection. If content is still missing, contact us right away — do not delete and reinstall first.
Contact support
Tell us what happened and where. The more specific you can be, the faster we can help.
Looking for something else? Account deletion · Privacy Policy · Subscription Terms · Accessibility