Delete your account

Delete from inside the app

If you can sign in, the fastest path is in the app itself: open the Me tab, scroll to the bottom, and tap Delete Account. Read what will be removed, tap Delete my account permanently, then confirm with Delete permanently. This immediately deletes your account and the data described below from our servers, signs you out, and clears app data on that phone.

Request deletion from this page

If you cannot sign in — a lost device, a forgotten password, an uninstalled app — you can request deletion here. We collect only what we need to locate the account and verify that it is yours. We will never ask for your password.

Prefer email? Send the same request to privacy@unstuck-faith.com from the address you use to sign in. Emailed requests are handled exactly the same way.

What is deleted

• Your account and sign-in (email, or the link to your Google account).
• Your profile, display name, preferences, and onboarding answers.
• Your Reflect journal entries, prayers, and prayer history.
• Saved verses, highlights, and notes.
• Reading-plan progress, habits, and habit history.
• Your Understand usage records, and your subscription and device records (including notification tokens).
• App data stored on the phone you delete from.

Deletion is permanent. We cannot recover your journals, prayers, or any other content afterward, so consider keeping a personal copy of anything you want to remember.

What may be retained, and why

We keep only what we are legally or operationally required to keep, for example:

• Records of completed purchases, as required for tax, accounting, and compliance purposes. Purchase records live with Google Play and RevenueCat.
• Correspondence you have sent us (such as support emails), retained for a limited period to handle follow-ups and legal obligations.

Retained records never include the content of your spiritual practice — journals, prayers, and reflections are deleted with the account.

Verification and timing

1. In the app, deletion happens right away once you confirm. Requests made with the form above or by email follow the steps below.
2. For requests made outside the app, we verify that you control the account’s email address before acting — usually by replying to that address with a confirmation step. This protects your account from deletion requests made by someone else, and it means we cannot delete an account for anyone but its owner.
3. Once verified, deletion is processed promptly — within 30 days at most — and you receive an email confirmation when it is complete.

Submitting the form starts a request; it does not delete anything instantly, and we will say so honestly at every step.

Subscriptions are separate

Deleting your account — or deleting the app from your device — does not cancel a subscription. Subscriptions are billed by Google Play and must be canceled there, ideally before you delete your account: Google Play › profile › Payments & subscriptions › Subscriptions › Unstuck Faith › Cancel.

Details are in our Subscription Terms.

Need help?

If anything here is unclear, or you need a hand with the process, write to privacy@unstuck-faith.com or visit Support. How we handle your information is described in the Privacy Policy.